BugBear Busters Ltd Terms and Contditions
Privacy Policy
Here at BugBear Buster we respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law.
Data Collection
We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.
Cookies
Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose.
Protection
We will not retain any details that you provide, except for your email address. All customer's email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt out of the update email services by replying to any email received with STOP in the title.
Consent
Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.
SECURITY STATEMENT
We take security very seriously, which is why we have chosen to use online payment company Paypal, one of the worlds largest online payment methods.
It is now known that Internet transactions through systems such as Paypal are inherently more secure than other methods of making purchases in 'cardholder not present' situations such as telesales, or when giving a card to a waiter in a restaurant.
Your online purchase from us will take place through ebay and Paypal, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use.
RETURNS AND REFUND POLICY
Legal compliance
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at hello@bugbearbusters.co.uk. We can also be contacted by phone on 0044 1484 530651. The UK is the country of domicile.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Refunds for unwanted goods
Providing that unwanted goods are received by us in unused, unopened and resale-able condition within 7 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods.